Click4Assistance UK Live Chat Software

COOKIES

CARZU COOKIE POLICY

Our website uses cookies to distinguish you from other users of our website. A cookie is a small text file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This helps us to provide you with a good experience when you browse our website and allows us to improve our website.

Cookies may be either:

  • a persistent cookie i.e. stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date;
  • or a session cookie, that will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies on our website and use the following categories of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences or recent searches.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Details of the main cookies we use and the purposes for which we use them are set out as follows:

Type Cookie Purpose
Essential __RequestVerificationToken Helps with security on our website when you submit data to us – expires when your browsing session ends
Essential ARRAffinity Allows us to distribute traffic to our website on several servers in order to optimise response times – expires when your browsing session ends
Essential ASP.NET_SessionId Allows us to track a user session through our website – expires when your browsing session ends
Essential CookieConsent Allows us to remember whether you have accepted the cookie policy or not – expires after 12-months
Statistical _ga Third-party cookie used to distinguish users in the Google Analytics platform – expires after 24-months
Statistical _gat Third-party cookie used to throttle request rate to the Google Analytics platform – expires when your browsing session ends
Statistical _gid Third-party cookie that registers a unique ID that is used in the Google Analytics platform to generate statistical data on how the visitor uses the website – expires when your browsing session ends
Statistical ai_user Third-party cookie that is used by Microsoft Application Insights software to collect statistical usage and telemetry information – expires after 24-months
Statistical ai_session Third-party cookie that is used by Microsoft Application Insights software to preserve users states across page requests – expires when your browsing session ends
Marketing ads/ga-audiences; ads/user-lists/# Third-party cookie that is used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites – expires when your browsing session ends
Marketing IDE Third-party cookie that is used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user– expires after 12-months
Marketing test_cookie Third-party cookie that is used by Google DoubleClick to check if the user’s browser supports cookies – expires when your browsing session ends

There is a notice on our home page that notified you of our use of cookies and which also provides a link to this Policy. If you use our website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Policy.

Most browsers allow you to block cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.

You can delete cookies already stored on your computer. Deleting cookies may have a negative impact on the usability of many websites.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to: http://www.allaboutcookies.org/.

Last updated: 6th August 2018.