What is TCF
TCF and Jigsaw
This policy has been adopted by our Compliance Committee on behalf of the Board and applies to everyone involved in our business. For the avoidance of doubt, this includes all officers and beneficial owners of the as well as all employees (i.e. permanent, contract and temporary staff).
This policy also applies to our Appointed Representatives (ARs). In all our dealings with our ARs we manage their compliance as they are all “in house” and are subject to regular audit.
If anyone covered by the scope of this policy has any queries, these should be raised with the Director of Compliance.
The Directors and Senior Management of Jigsaw Finance Limited are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.
This policy is to outline Jigsaw Finances responsibilities towards our customers to ensure we treat them fairly under the FCA’s principle.
All firms regulated by the FCA have to support the FCA Sourcebook’s principle that a firm ‘must pay due regard to the interests of its customers and treat them fairly’. The TCF (‘treating customer fairly’) principle aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.
Specifically, TCF aims to:
Firms are responsible for making sure customers are treated fairly. The FCA’s principles apply to all business behaviour and in particular Principle 6 says: ‘A firm must pay due regard to the interests of its customers and treat them fairly’.
The FCA have defined 6 outcomes in which they expect business to strive to achieve, to ensure the fair treatment of customers.
Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Treating customers fairly is not just about offering the same rates, products and services to all customers or treating every individual the same, it is about the customer; having choice, clear and transparent information, confidence in the providers they are buying from, being offered suitable and appropriate products, having freedom to leave if required and knowing the products and services will work exactly how they were lead to believe.
Firms must ensure they are able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels, deliver the consumer outcomes relevant to their business through establishing an appropriate culture.
It is expected that as a business we can:
Jigsaw’s stance on TCF
S – Suitable products – Outcome 2
T – Transparent information – Outcome 3
A – Appropriate advice – Outcome 4
N – No post sale barriers – Outcome 6
C – Confidence in our culture – Outcome 1
E - Expectations fulfilled – Outcome 5
As a business we need to ensure TCF is bred in our culture and in our values, we will achieve this through:
No post sales barriers
Confidence in our culture
Email : email@example.com
Telephone : 01782 450925
Company Address :
Carzu.com Carzu is a trading style of Car-Finance.net Limited. Car-Finance.net Limited FRN FRN:679612 is an appointed representative of Jigsaw Finance Limited which is authorised and regulated by the Financial Conduct Authority FRN 679612. All financial applications submitted to Carzu are processed and/or administered by Jigsaw Finance Limited. Jigsaw Finance Limited is a Broker not a Lender.
Company registration number : 04259645 | VAT No : 823826816 | ICO Registration : ZA124934
Registered Office : Carzu, Genesis Centre, Innovation Way, Stoke-on-Trent, Staffordshire, ST6 4BF
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